Return Policy

At Victory Road Vault TCG, customer satisfaction is important to us. However, due to the nature of collectible products, we maintain a strict no returns or exchanges policy once an order has been shipped.

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1. All Sales Are Final

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Once an order has been confirmed and shipped, all sales are final. We do not accept returns or exchanges for any reason, including:

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Change of mind

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Condition disputes (unless significantly not as described)

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Buyer error (e.g., incorrect item ordered)

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Please review all product descriptions and images carefully before purchasing.

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2. Lost Packages

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If your package is lost in transit, we will work with the shipping carrier to investigate and, if confirmed lost, we will offer:

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A full refund, or

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A replacement (if stock is available)

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You must notify us within 10 days of the estimated delivery date if your package hasn’t arrived.

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3. Damaged or Incorrect Items

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If you receive a product that is:​ Significantly damaged during shipping, or​ not what you ordered,​ please contact us within 7 days of delivery with:

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A photo of the packaging and product

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A description of the issue

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Your order number

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We will review your claim and may offer a replacement or partial refund depending on the situation.

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4. Preorders

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Preorders are non-refundable unless Victory Road Vault TCG cancels the item due to stock or distribution issues. Shipping dates are estimates and may be adjusted based on manufacturer or distributor delays.

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5. Contact Us

For order issues or to report a lost package, contact us at:
📧 victoryroadvault.tcg@gmail.com
Please include your order number in the subject line for faster assistance.